US/Canada: (850) 937-7321 | Int’l: +63 (939) 409 7272

customer service

Giving you regular updates on our company and the services we provide. Including news, trends, how-tos, and insights in the outsourcing industry.

Shopify downsizes its workforce; chooses Outsourcing Customer Support this 2022

Outsourcing customer support

Shopify downsizes its workforce; chooses Outsourcing Customer Support this 2022

The popular Canadian multinational e-commerce company, Shopify reportedly lay-off 1,000 employees or 10% of its workforce last July 2022. The [...]

By: Veronica Louis Gannaban | November 11, 2022 | Categories: Blog, Call Center, Call Center Philippines, Call enter Outsourcing, Customer Service, Outsource | Tags: BPO, BPO in the Philippines, customer service, customer service outsourcing, customer service Philippines, Customer Support, e-commerce, outsource customer support, Outsourcing Customer Support, shopify | 0 Comments

Read more ›

A Guide to Superior Outsource Customer Service

A Guide to Superior Outsource Customer Service

A company without decent customer service will amount to nothing in the long run. When you outsource customer service you [...]

By: Joan Rivera | September 11, 2017 | Categories: Business Process Outsourcing, Outsourcing | Tags: customer service, outsource customer service, outsourcing customer service | 0 Comments

Read more ›

Outsourcing Company: Discover 9 Best Tips to Manage Client Relationship

outsourcing company in the philippines
Source | Pixabay

Outsourcing Company: Discover 9 Best Tips to Manage Client Relationship

Starting an outsourcing company is not just about having enough services you can offer or having experienced staff to work [...]

By: Seb Malupa | August 14, 2017 | Categories: BPO, BPO Philippines, BPO Service Provider, Customer Service, Outsource Marketing, Outsourcing, Outsourcing Philippines | Tags: BPO, client relationship, client relationship management, customer service, outsourced, outsourcing | 0 Comments

Read more ›

Key Lessons Dr. Seuss Can Impart to the Customer Service Industry

customer service outsourcing

Key Lessons Dr. Seuss Can Impart to the Customer Service Industry

Theodore S. Geisel, or popularly known as Dr. Seuss, celebrated his 110th birthday last March 2. While the beloved author [...]

By: Seb Malupa | March 7, 2014 | Categories: Company Events | Tags: customer service, customer service advice, customer service offshore, customer service outsourcing, customer service PH, customer service tips, customer services, Dr. Seuss quotes, enhancing customer service, improving customer service, offshore customer service, offshoring customer service, outsource customer service, outsourcing customer service | 0 Comments

Read more ›

Seven Customer Service Trends to Keep an Eye on This 2014

customer service trends 2020

Seven Customer Service Trends to Keep an Eye on This 2014

When it comes to your business, providing consistent high-quality customer service is one of the best and fastest ways to [...]

By: Seb Malupa | March 5, 2014 | Categories: Business Process Outsourcing, Call Center | Tags: 2014 customer service trends, call center service, contact center, contact service PH, customer service, customer service 2014, customer service outsourcing, customer service PH, customer service tips, customer service trends, outsourced customer service, outsourcing customer service, Philippines customer servicec, trends in customer service | 0 Comments

Read more ›