Frequently Asked Questions

PrimeOutsourcing specializes in remote work that can be performed using computers and telecommunications. Our services include content writing, web design, customer service, telemarketing, data entry, social media management, SEO, and back-office support. Contact us to discuss your specific requirements.

Our team members are college graduates with diverse professional backgrounds, each highly skilled in their respective fields. All staff members are fluent in English and have extensive experience in customer service and business operations. We conduct thorough screening processes including specialized exams and comprehensive background checks.

Our office is located in Manila, Philippines, and we operate 24/7 with the following standard shifts:

• Morning Shift: 7:00 AM – 4:00 PM (GMT +8)
• Evening Shift: 9:00 PM – 6:00 AM (GMT +8)

We can accommodate custom schedules based on your business needs.

Based on Proclamation No. 727 issued by President Ferdinand Marcos Jr., here are the official Philippine holidays for 2025:

Regular Holidays:

• New Year’s Day – January 1 (Wednesday)
• Araw ng Kagitingan – April 9 (Wednesday)
• Maundy Thursday – April 17
• Good Friday – April 18
• Labor Day – May 1 (Thursday)
• Independence Day – June 12 (Thursday)
• National Heroes Day – August 25 (Last Monday of August)
• Bonifacio Day – November 30 (Sunday)
• Christmas Day – December 25 (Thursday)
• Rizal Day – December 30 (Tuesday)

Special Non-Working Days:

• Chinese New Year – January 29 (Wednesday)
• Black Saturday – April 19
• Ninoy Aquino Day – August 21 (Thursday)
• All Saints’ Day Eve – October 31 (Friday)
• All Saints Day – November 1 (Saturday)
• Feast of the Immaculate Conception of Mary – December 8 (Monday)
• Christmas Eve – December 24 (Wednesday)
• Last Day of the Year – December 31 (Wednesday)

Special Working Day:

• EDSA People Power Revolution Anniversary – February 25 (Tuesday)

Additional Special Days:

• Iglesia ni Cristo Founding Anniversary – July 27 (Sunday)

Note: Islamic holidays (Eidul Fitr and Eidul Adha) will be announced separately based on the lunar calendar as determined by the National Commission on Muslim Filipinos.

Yes, absolutely. Upon hiring, you can immediately begin training your dedicated staff to ensure they meet your specific performance standards and business requirements.

Your staff members work exclusively for your company. You have full access to them via email, chat, and phone. They are supervised by our on-duty managers, and we can install remote monitoring software like TeamViewer or IP cameras if required.

Yes, you can communicate with our supervisors at any time. We encourage direct communication to resolve any issues promptly. Our supervisors will also proactively contact you when necessary.

Certainly. We can send staff resumes and work portfolios via email upon request.

All our employees are highly proficient in both written and spoken English and are well-versed in Western business culture. Currently, we do not have staff fluent in other foreign languages such as French, Mandarin, or German.

Yes, both our Junior and Senior Creative Writers are experienced with modern web publishing software including WordPress, Blogger, Wix, Squarespace, and other current content management systems. They stay updated with the latest features and best practices.

Yes, our web designers are skilled in WordPress customization. Simply provide the necessary files (such as PSD files) to your staff, and they will implement your requested modifications.

CRM systems are typically provided by our clients. Most clients use modern CRM platforms such as Salesforce, HubSpot, Pipedrive, or host their own solutions. Our staff are trained to work with all major CRM systems.

Our all-inclusive service includes:

• Agent salaries and benefits
• Furnished workspace with meeting areas and pantry
• Locker cabinets and ergonomic desks
• Modern computers (Intel Core i5/i7 or AMD Ryzen 5/7) with latest office productivity software
• Outbound dialer (Vicidial) server for telemarketing campaigns
• Multiple high-speed internet connections from premier service providers
• 24/7 technical support team
• Modern communication tools (Slack, Microsoft Teams, Zoom)
• Access to current project management platforms (Asana, Trello, Monday.com)

Yes, our staff leverage AI-assisted tools to enhance efficiency and quality while maintaining human oversight and creativity. These include:

Content & Writing:

• AI writing assistants (Grammarly, Jasper) for enhanced grammar and style
• AI research tools for faster information gathering
• Content optimization tools for SEO and readability

Design & Creative:

• AI-enhanced design platforms (Canva, Adobe Creative Suite)
• Automated image optimization and formatting
• AI-powered layout suggestions

Customer Service:

• AI chatbot integration for initial customer interactions
• Sentiment analysis for better customer understanding
• Automated ticket categorization and routing

Data & Analytics:

• AI-powered reporting and data visualization
• Automated analysis and insights generation
• Predictive analytics for better decision-making

Marketing & SEO:

• AI keyword research and optimization tools
• Automated social media scheduling and optimization
• AI-powered ad performance analysis

Our approach combines AI efficiency with human creativity and judgment to deliver superior results for our clients. Yes, we utilize predictive dialer systems such as Vicidial, which are highly advantageous for telemarketing and mass calling operations.

We can work with your existing setup or help you configure new systems. Many clients use services like RingCentral to forward their toll-free numbers to our agents’ softphones or hardphones. Our IT team will adapt to your preferred configuration.

Our creative writers are experienced professionals who meticulously proofread all content for grammatical errors, typos, and plagiarism. You can verify originality using plagiarism detection software like Copyscape.

Yes, our skilled SEO consultants can identify the most appropriate keywords for your website and integrate them naturally into your content strategy.

We ensure that all keywords used in link-building activities are relevant to your website’s content. The more strategically we integrate keywords into our SEO methods, the higher your site’s potential for improved search rankings.

No, we strictly adhere to ethical “white hat” SEO practices. We do not engage in keyword stuffing, invisible text, spamming, or other manipulative techniques. Our approach focuses on sustainable, long-term results.

Yes, we have a dedicated team of digital marketers who provide comprehensive social media marketing services across platforms including Facebook, Twitter, and YouTube.

Production time depends on the complexity, quality requirements, and quantity of content requested. Simple tasks may be completed within hours, while comprehensive projects may take days or weeks.

We recommend that you provide leads for immediate campaign startup. If you require lead generation services, this involves additional fees. Please contact us for detailed pricing information.

Our experienced contact center staff can begin working immediately once all agreements are finalized, including contracts, terms, and payment arrangements.

Every contact center staff member undergoes an extensive screening process including specialized examinations and thorough personal and professional background checks to ensure integrity and competence.

All computers in our office are equipped with the latest security software and updated antivirus protection. Our building has sufficient backup power systems to maintain operations during electrical disruptions.

Absolutely. We uphold the highest standards of confidentiality. All staff members are required to sign Non-Disclosure Agreements (NDAs) ensuring no sensitive information is disclosed under any circumstances.

Yes, we are committed to protecting privacy and are open to signing Non-Disclosure Agreements.

Upon contract termination, we surrender all account information and data, including passwords, source codes, and customer information. For security purposes, we require you to reset all passwords after project completion. PrimeOutsourcing assumes no liability for any issues that may arise after the contract period.

We accept major credit cards through PayPal (no PayPal account required), bank wire transfers, and modern digital payment methods including Apple Pay, Google Pay, and payment processors like Stripe.

Once membership fees are processed, refunds are not available. To discontinue your membership, please notify us before your next billing cycle begins.

No, there are no startup fees. You only pay the monthly subscription fee detailed in your signup agreement.

Our minimum contract requirements vary by service type:

• Part-time Staff: One (1) month minimum commitment
• Full-time Staff (Onsite, Hybrid, or Remote): Twelve (12) months minimum commitment

Yes, you can modify your plan at any time. Simply contact us, and we will process the adjustment to your account.

Unused time can be carried over to the next month as long as you maintain your subscription. If you cancel your subscription, unused time is forfeited. Rollover time is non-transferable and cannot be converted to cash.

Monthly subscriptions keep our pricing competitive and allow us to manage resources more efficiently, providing better value to our clients.

Project duration depends on complexity and required resources. Simple tasks may be completed within minutes, while complex projects may take weeks.

We send email confirmations upon receipt of each task request.

We begin work within one business day of receiving your payment.

If we cannot fulfill a request due to factors beyond our control (such as unavailable reservations or out-of-stock items), it will be classified as a “chargeable task.”

Yes, we offer flexible work arrangements including:

• Traditional Office-Based: Staff work from our Manila office with full supervision
• Remote Work: Staff work from home with secure connections and remote monitoring
• Hybrid Setup: Combination of office and remote work based on your preferences

All arrangements include the same level of supervision, security protocols, and communication access.

Our remote staff management includes:

• Regular video check-ins via Zoom or Microsoft Teams
• Real-time project tracking through modern project management tools
• Secure VPN connections for data protection
• Time tracking and productivity monitoring software

Direct communication channels (Slack, Teams, email, phone)

• Secure VPN connections for all remote access
• End-to-end encrypted communication channels
• Regular security training and updates
• Strict data handling protocols
• Non-disclosure agreements for all staff
• Secure file sharing systems

Log into your account and click “Cancel.” Your cancellation request takes effect immediately. Unused time will not be refunded.

Unless you have a corporate plan, our services are individual-based and non-transferable.

Provide notice at least 15 days before your next billing cycle begins via email, phone, or through the client portal.

All source codes and project rights belong exclusively to you. PrimeOutsourcing will request your permission before using any work in our portfolio for prospective clients.

Yes, all design elements belong to you. We will ask for permission before using your project in our portfolio.

Referral fees are credited to your account as follows:

Staff Leasing Service:

• Full-time Staff: $100
• Part-time Staff: $50

Project Outsourcing: 5% of total project cost

Prime Service Packs:

• $50 for packages under $500
• $100 for packages over $500

Terms:

• Credits are not convertible to cash but can be used for our services
• One-time payment only (renewals not eligible)
• Referred clients must have no outstanding invoices and active service for 30 days
• Former clients or non-clients receive 50% of listed amounts

Our staff are highly adaptable to client needs and target demographics. We can create age-appropriate, user-friendly graphics and web designs for any target audience, including children aged 7-12.

Yes, our back-office professionals are experienced in modern business practices and can effectively manage billing, invoicing, and client collections of all types.

Absolutely. As an offshore staff leasing agency, we work with clients worldwide using the latest online technologies and communication platforms.

We maintain multiple internet connections from different premier service providers in the Philippines to ensure seamless connectivity. Our in-house technical support team handles any connectivity issues immediately.