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The popular Canadian multinational e-commerce company, Shopify reportedly lay-off 1,000 employees or 10% of its workforce last July 2022. The [...]

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Business Process Outsourcing or BPO is one of the leading trends in the business industry today. The economy might continue [...]

Customer service is very important in one’s business. As for business owners like you, this is how you take good [...]

With the advanced technology that keeps on coming to the world, people tend to have more questions about different things [...]

When it comes to your business, providing consistent high-quality customer service is one of the best and fastest ways to [...]

More and more organizations have started outsourcing their customer service functions to third-party companies. From monitoring and managing emails, voice, [...]